Major Features
Student Explorer covers the full scope of front-end student management features:
Student Customer Relationship Management
- Detailed student profiles, supporting both demographic and predictive information
- Detailed student reporting
- Student notes
- In-system individual and mass emailing
- In-system reporting and filtering
- Enrollment advisor management and lead allocation
- Student question/ticketing system
- Student document management
- Calendar function including appointments and next steps
- Live Feed detailing all student, advisor and administrator activity in the system
- Extensive export/import features to allow for out-of-system analysis
- Student predictive variables such as predictive time zones
- Student risk scoring based on activity metrics
- Native support and reporting for online marketing analytics such as UTM codes
- Physical catalog management
Student Application & Enrollment Management
- Unlimited program listings across unlimited program terms
- Extensive support for international programs with multiple locations and multiple host academic institutions
- Ability to build and customize an unlimited number of
- Application Forms
- Enrollment Forms
- Ability to design/customize criteria/checklists for successful application and enrollment (2-stage process), allowing for tracking of a student from inquiry through admitted student through to enrolled/registered student
- Pre-built enrollment forms for specialized international needs such
- Travel Arrivals / Departures
- Immigration
- Health/safety (with US-appropriate access controls)
- Home institution reporting
- Payment Processing Integration (including with major payment processors like Authorize.net and Paypal) and payment reporting
- [Study Abroad only] Pre-built integration with AbroadOffice, ensuring program information is accurate at almost 100 AbroadOffice universities
Applicant Portal
- A full-fledged student portal allowing prospective students to go from ‘lead’ to ‘applicant’ to ‘enrolled student’
- Online Applications
- Online Enrollment forms
- Online Application Checklists (including document receipt and payments)
- Online Enrollment checklists (including document receipts and payments)
- Question/Ticketing System
- Referral System
Channel Management
- System support for ‘channels’/intermediaries whether those channels are high schools/university admission counselors, universities/study abroad advisors, employers/professional training departments and so on
- Intermediary organization and intermediary staff can be tracked in the system, linked to applicants/students and subject to the full set of CRM capabilities
- Global University Database, including in-depth information about all US universities
- [Study Abroad] Detailed information
Employee Management
- Employee management
- Fine-grained access controls by employee type
- Employee logging and action auditing
- Department assignment and ticket routing
API
- Extensive XML/JSON based API allowing for integration with other enterprise systems, mobile applications and or analytic platforms
- API supports both student registration and detailed reporting
- Webhook methods in place for common push events such as ‘new student’ or ‘new payment’